Rental Policies
Creating a smooth and enjoyable experience for families preparing to welcome their new addition is important to us. We value transparency and aim to provide clear, helpful information, ensuring you feel confident and informed every step of the way.
Thank you for choosing us to support your journey, and feel free to reach out if you have any questions!
Delivery
We aim to make the rental process as convenient as possible for our customers. The following delivery options will apply to all new rental requests placed after November 8, 2024:
All birth supply rentals are rented for 5 weeks, starting on the 37th week of pregnancy to ensure everything is ready for your birth.
Pick-Up and Delivery:
We are pleased to offer add-on delivery and pickup services for the greater victoria area for a flat rate of $75. This is available as an option in your cart at checkout.
Pickup and Drop-off:
If you opt out of delivery and pickup, or you're located outside our service area, you'll collect and return your rental yourself. Your pickup and drop-off dates match your rental start and end dates, and both will be listed in your confirmation email — along with our location. Exact times can be fine-tuned with us closer to the date.
Cancellation
We want to ensure that you feel supported throughout your journey, including in the event that you need to cancel your rental. Here are the details of our cancellation policy to help clarify your options.
We understand that plans can change, especially during this exciting time! If you find you need to cancel your rental, we kindly ask that you let us know as soon as possible. Some things to keep in mind:
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The deposit fee is non-refundable
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If cancellation occurs more than one week before your scheduled delivery, any additional payments made beyond the deposit will be fully refunded
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If cancellation occurs less than one week before your scheduled delivery, all charges are final. This applies whether or not pools are used.
Your understanding and timely communication help us provide the best service to all families, and we truly appreciate your cooperation!
Cleaning and Sanitization
Ensuring the health and safety of families is our utmost priority. We take great care to ensure that all our rental equipment is thoroughly cleaned and sanitized before each use.
Effective Disinfectant: Our primary disinfectant is a 0.5% accelerated hydrogen peroxide solution, which is non-toxic and environmentally friendly, breaking down into oxygen and water after use. This solution is both virucidal and bactericidal, effectively combating key pathogens including MRSA, VRE, TB, Norovirus, HIV, and Poliovirus. It meets bloodborne pathogen standards for decontaminating blood and body fluids, providing thorough and reliable disinfection.
Birth Pools: All birth pools are meticulously sanitized with our hospital-grade disinfectant between rentals, and each pool is inspected for any signs of damage to uphold the highest quality standards. We kindly ask that renters promptly wipe away any blood or bodily fluids from the pool after use to prevent staining, which helps us keep our pools in excellent condition for the next family. To ensure the best experience and maintain the quality of our pools, a liner MUST be used at all times. Please note that failure to use a liner may result in a replacement fee for the pool.
Single-Use Accessories: When applicable, single-use accessories are provided to enhance hygiene and convenience. It is the renter’s responsibility to dispose of used single-use accessories.
Storage: All rental products are fully dried before being stored in clean, labeled bins or designated areas to maintain cleanliness and organization.